Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible. Please review the following shipping terms before placing your order.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment is successfully received.

• Orders are not normally processed or shipped on weekends or public holidays.

• During holidays, promotions, or periods of high order volume, processing may take additional time.

• You will receive a shipping confirmation email with tracking information once your order has been shipped.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Standard Shipping: Approximately 3–7 business days

• Expedited Shipping: Approximately 1–3 business days, where available

Please note that these are estimated delivery times and are not guaranteed delivery dates.

3. Shipping Charges

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions subject to the terms displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, when tracking is available.

Tracking information may take 24–48 hours to become active after the carrier receives and scans the package.

5. Shipping Delays

While we do our best to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather

• Carrier delays

• Holidays and peak shopping periods

• Incorrect or incomplete shipping information

• Natural disasters

• Customs or other transportation-related issues

We cannot guarantee delivery dates and are not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We will do our best to assist you before the order is shipped.

Once an order has been shipped, we may be unable to change the delivery address. If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before we resend the order.

7. Lost, Stolen, or Missing Packages

If your tracking information shows that your order was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Ask household members, neighbors, or building management.

3. Contact the shipping carrier directly.

4. Contact us if the package still cannot be located.

We will make reasonable efforts to assist you with the carrier's investigation. However, we cannot guarantee replacement or refund for packages confirmed by the carrier as delivered.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product.

We will review the issue and work with you to determine the appropriate resolution.

9. International Shipping

If international shipping is offered, delivery times may vary depending on the destination and customs processing.

Customers are responsible for any applicable customs duties, taxes, or other import charges unless otherwise stated at checkout.

Customs-related delays are outside our control.

10. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.

Please include your order number when contacting us so we can assist you more efficiently.